How Do I Cancel My Order?
You can cancel your order as long as it has not started processing at our warehouse.
Please contact us if you want to cancel your order or make changes to the goods you’ve ordered.
We will notify you whether it is feasible to cancel or amend the order.
If we are unable to make the adjustment or the consequences are undesirable to us, the contract between us will remain in effect and we will ship your order.
For example, once the order begins processing in the warehouse, the contract cannot be terminated, meaning that we, as resellers, have already paid the order’s value to the supplier.
If you have any issues with the cancellation, please send us an email or jump on live chat, where we will be happy to help.
How Can I Make Changes to My Order?
Please contact us if you want to make changes to the goods you’ve ordered. We’ll let you know if the change is possible.
If possible, we will tell you of any changes to the price of the goods, the period of supply, or anything else that may be necessary as a result of your requested change, and we will ask you whether you desire to proceed with the change.
If we are unable to make the adjustment or the consequences are undesirable to us, the contract between us will remain in effect.
For example, once an order has begun processing in the warehouse, it cannot be amended or modified, meaning that we, as resellers, have already paid the supplier the order’s value based on its contents.
Where is my order?
We aim to process and ship all orders as quickly as possible.
If your order passes all security checks, it will normally be shipped within 24 hours of the ‘Lead Time to Shipping’, which is displayed on each product page in the Additional Information section. The ‘Lead Time to Shipping’ is normally one to three days.
Orders shipped using GLS courier service normally take 3-10 working days to deliver, depending on the EU country.
When an order is dispatched, it is assigned a tracking number, which can be seen in your account.
You can use the tracking number to track the order yourself or call our Customer Service Team, who will gladly assist you.
Please keep in mind that we cannot expedite delivery in any way, but we can aid in resolving issues such as when an order becomes stuck in an airport.
On holidays, there is no delivery service, therefore your order may take longer to arrive at your door. For example, delivery over the Christmas and New Year holidays will be delayed until the first working day.
Track Your Order
To track your, please click the link below (you will need to log in to your account).
Please keep in mind that severe weather can have an impact on delivery timeframes, especially in areas of the EU prone to snow and difficult driving conditions.
Please think about the poor delivery people who are working as hard as they can to get your bottle of happiness to your door!
Do I Need An Account To Shop With You ?
No, you can log in as a guest; but, creating an account with us allows you to save and update delivery addresses. Check the progress of your order, verify your order history, and return any items if necessary.
You can do this using your account.
Obviously, we would always encourage setting up an account. Using your ‘FindYourNewScent.com account, you can:
- Save and update a delivery address.
- Check the status of your order.
- Review your order history.
You can still check out as a ‘Guest’ without checking in, if you want.
